Announcements
Faster Ticket Response Times
Monday, June 17, 2013
Good Day We trust this message finds you well. We already provide true 24/7 helpdesk support with an average response time of 10 minutes office hours and 30 minutes at all other times. We have been working hard behind the scenes to recruit some new staff with a view to giving 10 minute or less ticket response times 24/7 as well as true 24/7 live chat. Sean W started...
Server 26
Saturday, June 8, 2013
Unfortunatley Server 26 is displaying the same symptoms as it did yesterday and we have asked the data centre staff to troubleshoot what we now believe to be a firmware issue. We apologise for the additional downtime today. Just an update at 7pm. The server is not booting up. Something is clearly up with this server and the data centre techs are shortly going to replace the...
Server 26 (Resolved)
Friday, June 7, 2013
At approximately 5pm server 26 appeared to be off line. We assumed there was an issue with the server requiring a simple reboot. We attempted to enter the server via the IPMI connction but it was timing out. We therefore asked the data centre to perform a reboot on the server. The reboot was completed and yet again IPMI was not working meaning we had no way to console...
Business Hosting Account - Backups
Tuesday, June 4, 2013
Thank you for hosting your website on our Business Grade Hosting Accounts. We are always looking for ways in which we can improve service and we have added an additional backup system to our Business Grade Accounts. If you log into Cpanel you will see the addition of an R1Soft Icon which will give you access to our new Backup and Restore Platform. R1Soft is an Enterprise Grade...
Orlando Network Issues (RESOLVED)
Friday, May 31, 2013
Hello Unfortunately our Orlando Provider (yet again) has what appears to be a partial network outage in their data centre. We have a few servers in this facility and only 2 are not connecting, the rest are fine. We have been told the issue is with one of their core routers. I want to assure you I am totally aware these short network outages are unacceptable. Only...
Server 26 Restore (RESOLVED)
Thursday, May 30, 2013
11.00pm - 30 May We have taken the server off line and are currently performing an rsync of data to ensure when we restore no data is lost. 12.00am - 31 May The sync is completing as expected. We will soon begin installing Cpanel on the new array. The next update will be in a few hours. Appreciate your patience. 2.00am - 31 May The sync is finished. The array...
Server 26 - URGENT Information for clients (RESOLVED)
Thursday, May 30, 2013
Good Morning Please have a read at this link on the Cpanel website: http://docs.cpanel.net/twiki/bin/view/AllDocumentation/CompSystem We were aware of this compromise of Cpanel Support Department earlier this year and we promptly took the recommended precautions but it would appear in the time between this happening, us being informed and us taking the precautions Server 26 has...
Server 26 Internal Server Errors (RESOLVED)
Wednesday, May 29, 2013
We are aware of an issue on server 26. Easyapache failed with errors and the Cpanel support team are assisting us troubleshoot. Appreciate your patience while we work on this issue. Cpanel are currently updating software and then we need to run Easyapache again. We are sorry for the issues and will have this back as soon as possble
Server 20 Traffic Spike (RESOLVED)
Tuesday, May 28, 2013
We noticed a high spike on traffic on our network and we discovered we host a website connected to the driver who was tragically killed at the Isle of Man TT races. This website is linked indirectly from a twitter link on the UTV News website. The story was also posted on a facebook page with tens of thousands of hits from likes and shares. Unfortunately we received no notice of...
Announcing: CloudLinux (RESOLVED)
Sunday, May 26, 2013
We wanted to let you know that over the next day we will be moving a lot of our shared servers to use CloudLinux. CloudLinux is a premium Operating System that has a number of added benefits for all our shared hosting clients. You can read some of the benefits here: http://www.cloudlinux.com/benefits/stability.php http://www.cloudlinux.com/benefits/security.php...
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